confirmed ov t/s page
http://tsgnews/ov/TS_Steps/Loss_of_dial_tone2.asp
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IPT: 
Does Internet work: Yes
Did sub ever have Dial Tone: Yes
Lost Dial tone: 
Modem uptime: 
Levels within range: Yes, levels are good
Are all fields GREEN in VoIP Poll: Yes
Call Agent 101 Hook State: onHook
Packet loss with 1024 bytes: 
Error message on test call: No
Audible ring on test call: Yes
On test call, sub hears: 
Does test call hit modem: Yes
Corded or Cordles phone: corded
Phone Brand/Model: 
Tried another phone: No/Not Available
Tried another RJ11 cable: Yes
Hook state changed without RJ11 connected: Yes
Line 101 Active Connections w/o RJ11: 
Wireline or Standalone: wireline
Tested with phone directly connected to modem: No
Last call before loss of dialtone: 
Was the modem bounced: Yes